Information Technology led transformational impacts has been reshaping every walk of our lives. Digital India, flagship programme of the Government of India, has a vision to transform India into a digitally empowered society and knowledge economy. e-Governance in India, aligned to the Digital India programme, has enabled delivery of government services online, i.e., e-services, across the nation in every spectrum of the socio-economic sphere. In order to further boost the e-government endeavors at all levels of governance and also to embark on the journey for Digital Government excellence, National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by Department of Administrative Reforms & Public Grievances (DAPRG).

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